Privacy Policy – MatrixLounge

1. Introduction

At MatrixLounge, we are committed to protecting the privacy of all our members and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our computer games club, participate in club activities, or use our services. By accessing our club facilities or registering for events, you consent to the practices described in this document. Our goal is to provide a secure and enjoyable environment for all members, ensuring that personal data is handled responsibly.

2. Information We Collect

To maintain smooth operations and improve user experience, we may collect the following types of information:

• Personal Information: Name, date of birth, gender, phone number, email address, and other contact details provided during registration.
• Membership Data: Membership ID, registration details, attendance records, and participation in club events, competitions, or gaming sessions.
• Payment Information: Details required for processing payments such as membership fees, event registrations, or in-club purchases. Payment information is securely handled via authorized providers.
• Usage Data: Information about your interaction with our facilities, including games played, duration of sessions, achievements, and scores.
• Technical Data: Device information, operating system, IP address, and system logs related to the use of our computers or network.
• Communication Data: Messages sent to staff, feedback, survey responses, or other correspondence related to club services.

3. How We Use Your Information

• Manage memberships, reservations, and event participation.
• Process payments and provide access to purchased services.
• Enhance your club experience by personalizing recommendations and activities.
• Communicate updates, announcements, or promotional offers.
• Monitor and ensure fair play and security within the club.
• Organize tournaments, competitions, and community events.
• Analyze usage patterns to improve services, game selection, and facilities.
• Comply with legal obligations and protect the rights, property, and safety of club members and staff.

4. Sharing Your Information

We do not sell your personal information. Information may be shared under certain circumstances:

• Service Providers: Third parties who assist with payment processing, technical support, or event management may access personal data strictly to perform their functions.
• Public Events: During tournaments or competitions, names, rankings, or team information may be displayed to other participants.
• Legal Compliance: Data may be disclosed when required by law or to protect our legal rights or the safety of our members.
• Business Changes: In the event of a merger, acquisition, or restructuring, personal information may be transferred under secure conditions to maintain service continuity.

5. Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Once data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access.

6. Security Measures

We employ technical, administrative, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse. Access to personal data is restricted to authorized staff. Although we strive for high-level security, no system can guarantee absolute protection of information.

7. Children’s Privacy

Our club may host activities for minors under parental supervision. We do not knowingly collect personal information from children without parental consent. Parents or guardians may request the removal of their child’s data at any time.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccuracies or incomplete information.
• Request deletion of personal data where legally permissible.
• Restrict or object to specific types of data processing.
• Withdraw consent for marketing communications.

Verification may be required to protect your data when exercising these rights.

9. Updates to Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. Updates will be effective immediately upon posting. Continued use of our services constitutes acceptance of any revised policy.

10. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

MatrixLounge
9 Manners Street, Te Aro, Wellington 6011, New Zealand
Email: [email protected]
Phone: +6445550974